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Refund Policy

Returns
Our Return offer lasts 8 days from receipt of order, or 30 days from despatch, whichever is greater.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we cannot accept items which have been worn.

To complete your return, we require you to include your packing slip and post the package to us at nugoo Japan - RETURNS. Please see Shipping paragraph below for address details.

Any item not in its original condition, is worn, or damaged not due to our error, or any item that is returned more than 30 days after delivery, will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: enquiries@nugoojapan.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item but a different design, send us an email at enquiries@nugoojapan.com. Then send your item to the address below in Shipping.

Shipping
To return your product, you should mail your product to:
nugoo Japan – RETURNS
Grapha,
1F / 2F,
Toyotama-Kita,
Nerima-ku, 176-0012,
Tokyo
Japan

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a large value order, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.